Infrastructure Assist Agent
A reusable agent framework for platform and security support workflows, designed to reduce triage overhead and give teams faster self-service answers.
Problem
Platform teams spend too much time answering repeated support questions, gathering basic context, and jumping across observability tools before they can provide useful guidance.
What I built
I designed an AI-driven support workflow using a root orchestrator and specialized sub-agents for observability, logs, and knowledge retrieval. The agent gathers issue context, queries the right systems, and produces a clear troubleshooting summary.
Design principles
- Use static workflows where review correctness matters.
- Use dynamic routing where support context is ambiguous.
- Keep tool calls scoped and auditable.
- Summarize evidence, assumptions, and recommended next steps.
Impact
Moved first-pass triage from manual, multi-tool context gathering to an agent-generated summary. Slack-based support threads can now begin with relevant metrics, logs, assumptions, and recommended next steps already assembled, reducing repeated investigation and helping platform engineers reach a useful response sooner.