Reducing MTTR with AI Support Agents
How I think about agent workflows for troubleshooting: when to use static flows, when to use dynamic routing, and how to avoid black-box automation.
Read post →Staff-level perspectives on the problems, tradeoffs, implementation choices, and lessons behind the work.
How I think about agent workflows for troubleshooting: when to use static flows, when to use dynamic routing, and how to avoid black-box automation.
Read post →Why security guardrails need developer experience, observability, exception workflows, and clear ownership to actually work.
Read post →Why the most defensible architecture decision is sometimes the one with the fewest moving parts, and how to know when to evolve.
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